University-wide support

Staying well and maintaining a balance between your academic and personal life is essential to ensure you get the most out of your university life experience. 

For local advice and guidance, visit the Student Support Hub located in AMBS 2.091, or email us at: 

To ensure that you are able to take steps to deal with any difficulties that may arise, the University has a range of student support services available, which include 24/7 mental health and wellbeing support and Six Ways to Wellbeing resources.

The Counselling & Mental Health Service

If you experience issues of a personal nature (rather than academic), our Student Support and Wellbeing team in Student Support Hub will be able to offer you advice and guidance.

It may be that we refer you to the University’s Counselling & Mental Health Service, and they may be able to refer you to other sources of professional or practical help if needed.

Alternatively, you can also make a self-referral, and contact the Counselling & Mental Health Service independently. The Counselling & Mental Health Service offer a range of workshops, groups, 1-1 appointments and other resources to help you. For more information and to book and appointment, visit the Get Help page.

The University of Manchester Conselling & Mental Health Service is located on the 5th Floor of Crawford House. You can also contact the Counselling & Mental Health Service via phone for advice or general enquiry on 0161 275 2864 between 9am and 4.30pm (Monday-Friday), or via email to

If you feel in need of more immediate support and urgent support outside of the Counselling & Mental Health Service working hours, visit the Help in A Crisis page.

6 Ways to Wellbeing

When it comes to your wellbeing, a small action can make a big difference. The University of Manchester’s six ways to wellbeing will help you make positive changes to keep feeling good and living well.

The six ways to wellbeing are connect, give, take notice, be active, be healthy, as well as learn and discover.

The great thing about the six ways is that you don’t have to do all of them – and some activities, such as going on a walk with friends, allow you to do more than one at once. It’s important to find a blend of things that fits with your lifestyle yet stays fresh and varied, keeping you inspired.

More details about each of the 6 Ways to Wellbeing and actions that you can take can be found on the Student Support website.

Disability Advisory and Support Service (DASS)

Disabled students make up over 19% of the University of Manchester students, and we’re proud to offer an accessible and inclusive service. DASS provides equity of services to everyone, regardless of age, disability, gender, gender identity, race, religion, belief and sexual orientation.

DASS provides practical support by working with you to identify the practical adjustments you need to enable you to succeed in your studies and your overall University experience.

The DASS is located on the 2nd Floor of University Place. Contact the DASS team via phone on 0161 275 7512, or via text (only for d/Deaf students) to 07899 658 790, or via email to

Visit the Disability Advisory and Support Service website to find out more about our services, who is eligible for support, and how to access support.

If you are already registered with the DASS and wish to enquire about how your support requirements are put in place, please contact the AMBS Disability Coordinator at

Student Services Centre (SSC)

Your Student Services Centre has moved online.

You can access all services by calling 0161 275 5000 or by using the Student Services enquiry form – the team will look to respond to all enquiries within 5 days.

This includes any issues related to:

  • Payments and tuition fees
  • Funding and student loans
  • Registration and confirmation letters
  • Immigration
  • Council tax and bank letters
  • Graduation (including certificates & transcripts)

Student card collection

If you need to collect or replace a student card, please obtain this from the AMBS Student Support Hub. We are located on the second floor of AMBS in room 2.091. We are available to assist you both in-person and online from Monday to Friday between 9am and 5pm (except bank holidays and University closure days).

Please note that over the summer, the AMBS Student Support Hub will be open Monday to Friday between 10am and 4pm.